We’re just two guys and a dog with a community of contributors. We care about your experience and want you to be completely happy with your purchase.
If you have any questions, problems, or concerns with your map; let us know by replying to the purchase email or by emailing hello@velvetropes.com with your concerns.
Full refund within 24 hours
We offer a full refund to anyone who asks for one within 24 hours of their purchase, no question asked. However, if you are unhappy, we’d love to know what we could have done better!
We are confident in our service and in the accuracy of the maps to help you experience each location and it’s unique style and story. We’ve personally built each one of our tours, stopping at each location and updating it as homes are bought and sold. If for whatever reason you don’t feel like we’ve succeeded, we would rather give your money back than have an unhappy customer.
Applying for a refund
For those interested in a refund after 24 hours of purchase, please apply for a refund by contacting us at hello@velvetropes.com and tell us why you would like to have a refund.
Thank you in advance and enjoy the celebrity life!